Terms and conditions of sale
Content to be validated by the operator.
1. Purpose
These terms govern the sale of sessions of Le Manoir Brillancourt immersive investigation, 57 rue de Maubeuge, 75009 Paris, operated by Hell Out EURL (Hello Escape), 34 rue Sedaine, 75011 Paris.
2. Booking and payment
Every session must be booked in advance, online or on request. A booking is final once confirmed by email. Payment terms: [to be confirmed].
3. Shared sessions and the 8-player threshold
A shared session brings together several teams of 1 to 4 players, up to 30 players in total. It is confirmed once 8 players have signed up. If the threshold is not reached, we will offer you another date or a full refund: [notice period to be confirmed].
4. Private sessions
A private session reserves the investigation for a single group of 8 to 30 players. The price and number of players are set at the time of booking.
5. Corporate quotes
Services for companies and for groups of more than 30 players are subject to a quote. A signed quote constitutes an order and prevails over these terms in the event of any conflict.
6. Cancellation and changes
[Cancellation and change conditions to be confirmed.]
7. Late arrival
Sessions start on time. We recommend arriving 10 minutes early. If you are late, investigation time may be shortened accordingly, with no reduction in price. [Late arrival policy to be confirmed.]
8. Minimum age and supervision
The investigation is open to players aged 12 and over when accompanied by an adult. From the age of 15, players may take part unaccompanied.
9. Conduct and safety
Please handle the sets and props with care. The operator may stop a session in the event of dangerous behaviour, deliberate damage or intoxication, without refund.
10. Liability
The operator accepts no liability for the loss or theft of personal belongings. Deliberate damage may be charged.
11. Complaints and consumer mediation
Complaints must be sent in writing to [email]. If no amicable solution is found, consumers may refer the matter free of charge to the consumer mediator: [mediator to be confirmed].
12. Governing law
These terms are governed by French law.